Refund policy
ALP SOLUTIONS believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
Cancellation Requests: Cancellations will be considered only if the request is made on the same day of placing the order. However, the cancellation request may not be entertained if the order has been communicated to the vendors/merchants and they have initiated the shipping process.
Perishable Items: ALP SOLUTIONS does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a replacement may be processed if the customer can establish that the quality of the delivered product is not satisfactory.
Damaged or Defective Items: If you receive damaged or defective items, please report the issue to our Customer Service team on the same day of receipt. Customers must provide both a photo and video clearly showing the damage. Once the damaged product is returned to the company, and the issue is verified, a replacement will be shipped. The complaint will be processed after the merchant has reviewed and confirmed the issue.
Products Not as Described: If you feel that the product received does not match the description on the site or meet your expectations, please notify our Customer Service within the same day of receipt. Our team will review your complaint and take appropriate action.
Replacements: For any product replacements approved by ALP SOLUTIONS, especially in cases where the product was damaged during transit, it will take 2 to 3 days for the product to be replaced.
Please note that delivery delays, for reasons outside our control, do not qualify for cancellation or refund of an order unless the item is lost or damaged. Requests for refund based solely on a courier-caused delay will not be accepted.